MASTERING SALES IN RESTORATION

USING PAIN SEEKING QUESTIONS TO BUILD RAPPORT & DRIVE SALES

Level up your restoration sales strategy with proven techniques from Floodlight that build trust and drive results. These vides highlight the power of pain-seeking questions (PSQs) and strategic communication to connect with clients, boost sales performance, and streamline operations. Learn practical tips and tools to elevate your team's success and gain a competitive edge in the restoration industry.

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STEP 1: INTRO & ROLE PLAY

In this video, Chris delves into the importance of pain-seeking questions (PSQs) in sales, emphasizing their role in building rapport and driving sales. I introduce two key PSQs that can significantly impact our interactions with prospects and clients, leading to successful outcomes. By mastering these questions, we can enhance our sales approach and better understand our clients' needs, ultimately improving our sales performance.
 
  • 00:00 Introduction to Pain-Seeking Questions
  • 02:32 Versatility of PSQs in Different Contexts
  • 05:21 Emphasizing Confidence in Using PSQs
  • 07:16Tailoring PSQs to Audience and Market

Step 2: THE RESPONSE ROLE PLAY

In this video, Chris discusses a practical system, the 24-hour job update, to enhance communication with contractors.

By addressing common frustrations and offering a concrete solution, we aim to improve client relationships and secure future projects. Watch to learn how this system can benefit your team's efficiency and client satisfaction.

  • 3:44 - Role-playing the Communication Approach
  • 5:55 - Explaining the 24-hour Job Update System

Step 3: IMPROVE COMMUNICATION 

In this video, Chris discusses the importance of using pain-seeking questions to improve communication with insurance agents and clients.

By identifying common pain points and integrating relevant questions, we aim to enhance engagement and address concerns effectively. Understanding and implementing these strategies can lead to better client interactions and improved outcomes.

  • 04:21 Dealing with Inappropriate Conversations
  • 10:02 Communication Standards for Residential Clients

 

NEXT STEPS

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DRIVE SALES WITH XCELERATE's CRM

Our CRM is purpose-built for the restoration industry, ensuring every feature aligns with your needs. Let our team showed you how to maximize the techniques you just learned with Xcelerate's CRM.

  • Close deals faster with a more efficient sales process
  • Ensure every detail is noted to provide personalized service
  • Easily incorporate the CRM into your Job Management
  • Use data-driven insights to uncover trends and drive revenue
  • Keep your sales efforts focused with clear lead tracking
BUSINESS HEALTH AND VALUE REPORT
Know your Enterprise Value & See Potential Gaps. Complete this assessment in less than 15 minutes and receive a free report for your business that includes:
  •  What Your Business Is Worth
  • Your Value Multiplier Per Your Industry
  • Health Assessment Per Our Propeller Methodology
  • Business Value & Growth Roadmap Tailored For You
  • Value Acceleration Strategies