X C E L E R A T E

POWERFUL SOLUTION, SIMPLE PRICING

We know that you have a choice. We choose to make it easy.

Professional restoration management software for any size business.

Frequently Asked Questions

How long are contracts?

Xcelerate Software offers annual contracts paid either monthly or annually through the term of your agreement.

 
Are there discounts for prepaying for a year?

While most of our clients choose a monthly payment term, we do offer a discount for prepaying the annual contract. Contact us for more info.

 

How much is the implementation rate?

All new accounts will pay a comprehensive implementation rate that covers the costs involved with the new account setup, full orientation for your full team, data transfer from your previous software platform, integration setup, and more. The rate varies depending on need and will be fully outlined in the contract agreement.

 

Do you charge for Training and Support?

Of course not! We have a strong relationship with our customers, and we feel that ongoing training and support services should be offered at no additional cost to you. We are here for you for the long haul. We are in this together.

 

What does your training look like?

We offer personalized trainings for your entire team through a web conference meeting. Whether a new account orientation, refresher trainings for existing employees or even new hire trainings as your company grows (we can help with that…), we provide in-depth training to support your business.

 
How do I sign up?

We would be happy to schedule a call and/or demo to better understand your business, review Xcelerate and help you determine whether it’s the best fit for your business. (We are pretty confident that it will be.) Select a plan above to get started.

 

Can I access Xcelerate on any device?

Xcelerate Software is a flexible web-based solution, meaning you have access anywhere, anytime on any device.

 

Is there a mobile app?

Yes! One primarily focus of Xcelerate is making field accessibility and functionality simple and intuitive for your technicians and teams. We have a robust mobile app available for iOS and Android – available for free download today.

What integrations are available?

Xcelerate is interested in integrating with the best tools in the industry to provide you additional value. Today, we have a close partnership and integration with the following platforms:

  • Encircle
  • Matterport
  • QuickBooks Desktop
  • QuickBooks Online (coming soon)
  • Zapier (coming soon)

We are always interested in building additional partnerships and integrations. Feel free to let us know any tools you’d like to see integrated.


Who owns my data?

You own your data. Xcelerate helps you manage your business effectively, but we do not claim any of your data. It’s yours, forever.


Is my data secure?

Xcelerate Software implements the most modern and secure data security infrastructure. Our databases are regularly backed up, and strict protocols are in place to encrypt and protect your data at all times.


How do I cancel my contract?

All Xcelerate contracts are annual agreements. While most of clients have an incredible experience, we understand that it may not be a perfect fit for everyone. If you haven’t seen the full value we provide to clients, you may cancel your annual contract by simply contacting our support team in writing.


Can I access Xcelerate on any device?

Xcelerate Software is a flexible web-based solution, meaning you have access anywhere, anytime on any device.


Have other questions?

Choosing a software platform to help you more effectively manage your business can be stressful. We are here to make it easy, and we know you’ll love the simplicity that Xcelerate provides. If you have any additional questions, we are here to help. CONTACT US to schedule a demo or ask questions today.

Have questions about Xcelerate?

We provide the tools to help you succeed as a restoration business. Ask us how!