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How to Process a Refund with Xcelerate Pay

Steps for processing refunds from the merchant portal for Xcelerate Pay

  1. Login to the Merchant Portal at payments.xlrestorationsoftware.com

  2. Go to Payments -> Transactions and open the transaction you would like to refund.
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  3. Click the REFUND button on the right side of the screen.
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  4. Input the amount that you would like to refund and click refund. This step cannot be undone. Please ensure you are refunding the correct customer/invoice before processing.
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  5. Scroll down to the activity and you will see the refund is requested, then accepted.
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A few tips about refunds...

  • Refunds are deducted from payouts before they are sent to your bank account. This is reflected when viewing the payout in the merchant portal.
  • Processing fees are reversed and you are only charge a 30 cent refund fee.
  • Refunds typically deposit into your customer's account in a few days but it can take up to 40 days depending on the customer's bank. If a customer has not received a refund that was processed, we recommend directing the customer to contact their bank for specifics.